Today in Tesco I was at the self service tills when the
security guard accompanied 2 Eastern European guys back into that area to
clarify whether or not they'd paid for their groceries.
To set the scene, the self service area is semi enclosed,
with the tills on two sides facing each other and a barrier at one end, with
the exit at the other end.
There were about 15 people in there, plus a couple of Tesco
staff and it was pretty tight.
I first realised what was happening when I heard raised
voices and the repeated phrase "I pay for it. I just don't have
receipt!"
I turned around and the guard was standing well within
personal space and BETWEEN both guys, trying to peer into the bag of one of
them. I stood slightly back so I could see what was going on and one guy came
up to me and tried to reach past me, saying "I used this till." As my
shopping was in the area he was about to reach into, I stood in his way and
asked "you alright?"
"Yeah, I uses this till for my shopping. You see
receipt?"
There had been one as I'd turned up, and I'd taken it and
put it on the side so it wouldn't be in the way. I reached for it myself as I
was aware this guy was agitated, had possibly stolen something and I didn't
want him near my stuff in case he tried to hide anything or worse, try to
thieve any of my groceries too.
I handed the receipt to the security guard, but not the guy,
who looked at it and said "This isn't for your stuff!"
They argued for a little while, and I watched them without
turning my back in case it escalated and I had to back away or even try to help
out. What was annoying me more than anything was that the guard had clearly NEVER
BEEN TRAINED how to appropriately deal with this type of thing, as he had
brought two potential shoplifters back to a crowded area filled with various
people including an old lady and several women (and before anyone starts, they
didn't look like women who could kick ass) plus a child.
This didn't get any worse and the two men seemed merely
annoyed that they were being accused. Neither swore or got angrier and they
made no attempt to threaten the security guard. The guard obviously thought he
needed to solve the situation but put other people (who had nothing to do with
the situation), at potential risk by placing these guys and himself amongst
bystanders. Worse, in a tightly packed area with limited movement and even fewer
exit points.
The lads eventually simply walked off, ignoring the guard,
meaning his efforts had been not only inappropriately handled but for nothing.
While this was merely observation, I was pleased after that
I'd attempted to assess it with the state of mind I'd been trained to in Krav
Maga, which was to look at the potential threat and act (or not act)
accordingly.
No comments:
Post a Comment
Have your say....